Refund & Returns Policy

At Jigsolution, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, our Refund & Returns Policy ensures a simple and transparent process.

1. Return Eligibility

• You have 30 days from the date of delivery to request a return.
  
• Items must be in their original condition:
  
  • Unworn or unused
    
  • With tags attached (if applicable)
    
  • In original packaging
    
• A receipt or proof of purchase is required.
  

How to Start a Return?

1. Contact us at info@Jigsolution.shop to request a return.
   
2. Once your return is approved, we will provide you with a return shipping label and detailed instructions about how to return the parcel back through mail on the given below address. What steps to follow? and how to effortlessly do this all process.
   
3. Please send the item(s) back to:
   4807 Oldfort Hill Dr, Austin, TX 78723, USA

Important: Return label is included in every package but would only be valid after your return is approved. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

• Please inspect your order upon delivery.
  
• If an item is damaged, defective, or incorrect, contact us immediately so we can make it right.
  
• Refunds are available for both defective and non-defective items in line with this policy.
  

Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (certain fresh foods, groceries, flowers, plants)
  
• Custom-made or personalized products
  
• Personal care items (such as beauty or hygiene products)
  
• Hazardous materials, flammable liquids, or gases
  
• Gift cards
  

If you’re unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

• The quickest way to get what you need is to return the unwanted item and place a new order.
  
• Once your return is approved, you can proceed with the new purchase.
  

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
  
• If approved, a refund will be issued to your original payment method within 7 business days.
  
• Please note: Some banks or credit card providers may take additional time to process and post the refund.
  

Note: If 12 business days have passed since your refund approval and you still haven’t received your money, please contact us at info@Jigsolution.shop.

Restocking Fees

We do not charge any restocking fees for returned items.

Expired Items

• Our staff carefully checks every package to ensure items are not expired or close to expiry.
  
• In the unlikely case you receive an expired product, you are entitled to a full refund, processed under this Refund & Returns Policy.
  

Questions & Support

If you have any questions about our Refund & Return Policy, please reach out:

Email: info@Jigsolution.shop

Phone: +1 (512) 355-5980

Address: 4807 Oldfort Hill Dr, Austin, TX 78723, USA