FAQs

At Jigsolution, we want your shopping experience to be smooth and worry-free. Below are answers to some of the most common questions our customers ask.

1. What types of products do you offer?

We carry a wide variety of high-quality products, including:

Fresh produce (fruits and vegetables)
Dairy products and eggs
Seafood and meats
Specialty groceries (such as durian, exotic fruits, and unique pantry items)
Kitchen and cooking essentials
Personal care and household items

We continue to expand our catalog so you can find both your everyday essentials and unique specialty items in one place.

2. Is shipping really free?

Yes! We proudly offer free nationwide shipping across the U.S. on all orders—no hidden fees, no minimum purchase requirements.

3. How long does delivery take?

Most orders arrive within 2–4 business days under normal circumstances. In rare cases (such as high-demand periods or shipping delays), delivery may take up to 6 business days.

Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

4. Are prices inclusive of taxes and shipping?

Taxes: Product prices include applicable sales tax (where required by state law).
Shipping: Always free—no matter the size of your order.

5. What’s the return and refund policy?

We offer a 30-day return policy on eligible items. To request a return, simply contact us at info@Jigsolution.shop within 30 days of receiving your order.

The product should be unused, in its original packaging, and accompanied by proof of purchase. Once your return is approved, you’ll receive a prepaid shipping label to send the item back.

For full details, please refer to our Refund & Return Policy.

6. Who covers the return shipping cost?

You don’t have to worry about return costs. If your return is approved, we’ll provide a prepaid return shipping label—included in your package or sent via email. This makes the process simple and hassle-free.

7. What personal data do you collect?

When you shop with us, we may collect:

Basic details like your name, email, phone number, and shipping address
Payment information (securely processed by our payment partners)
Browsing behavior (through cookies and analytics tools)

This information is collected to process your orders, improve your shopping experience, and keep your account secure. For complete details, see our Privacy Policy.

8. Can I opt out of data sharing?

Yes. We respect your privacy rights. You can opt out of certain data-sharing and marketing activities at any time.

Check the “Your Privacy Choices” section in our Privacy Policy for step-by-step instructions on how to manage your preferences.

9. Are cookies and tracking tools used?

Yes. Like most e-commerce websites, we use cookies and tracking tools to:

Remember what’s in your cart
Personalize your shopping experience
Improve site performance
Run analytics and marketing campaigns

You can disable cookies through your browser settings or follow the opt-out links in our Privacy Policy.

10. How do I track my order?

Tracking your order is simple! Just:

Go to the “Track Your Order” page (link available in the website header and footer).
Enter your order number and email address.
View real-time updates on your package status and estimated delivery date.

We’ll also send tracking updates to your email once your order ships.